Returns & Exchanges

Lord & Taylor is committed to your satisfaction, offering a 30-day return window for unworn, unwashed merchandise with original tags attached. We strive to make your shopping experience seamless with our straightforward returns and exchange process.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided through the portal and secure it to the outside of your original packaging.

• 3.
  Drop Off Package

  Take your return parcel to any authorized carrier location or schedule a pickup to ensure your items are safely sent back to our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the returned merchandise, a refund will be issued to your original payment method within 7-10 business days.